Your ERP software represents a significant asset to your business. Having invested time, resources and money into developing a solution that provides the backbone to your business operations, you need to ensure that your ERP solution is supported and managed to deliver and improve your business processes.

Acentar is a specialist  Service and Solution provider for many world class companies. With highly experience and result driven  consultants attached to our practice we are in position to fulfil your Support requirements wherever you are in the world.  We are very use to global enterprise support and understand that global businesses require global 24/7 support. Our service delivery is on time and always within our client’s budget. With Delivery Centre in Asia and Europe and strategic Centre in USA we are in position to meet our client's global requirement using a combination of onshore, Onsite and offshore strategy. 

OUR APPLICATION MANAGEMENT OFFERING 

SAP Application Support  

Our Standard Service offering includes:  

• 24x7 Service Desk
• 24x7 System Monitoring & Alerting
• Technical Systems Management and Performance Optimisation
• Level 2 and Level 3 Application Support for all your SAP Support requirements
• Highly experienced ERP / SAP Service Delivery Managers onshore, offshore and onsite
• Multi Lingual Service provision (Americas, Europe and Asia Pacific)
• Application Portfolio Optimization
• Technical Change Management
• SAP Resource Augmentation

SAP Support Levels  

Find below our three level of SAP Support :  

• Express Standard –  This include keeping systems up-to-date, prevents bottlenecks, quick probems resolutions,  SAP Functional support for all CORE modules.
• Express  Premium – Guaranteed service-level agreement (SLA), ABAP development activities  included.
• Express  Platinum – Most complete support level covers Functional , ABAP and BASIS areas, customized to your unique requirements